Chester Apartments’ Terms and Conditions

Booking terms & conditions

These conditions govern all bookings made with Chester Apartments (“us”, “we”, “our”). You (“you” the “booker” and all members of your party collectively called “the guests”) accept these conditions yourself and on behalf of all members of your party whether you are booking as a guest or on behalf of others. In addition by visiting or using our web-site you agree to comply with the Site Terms. 1.1 Your Booking Any booking, made, will come into existence when your booking confirmation has been issued by us directly or any booking agent through whom we advertise, however is subject to change at our discretion. Restrictions may apply in certain locations including, but not limited to, minimum night stay and age restrictions; you will be advised of these at the time of booking where applicable. We reserve the right to refuse any bookings at any time, even where agents have processed initial reservations. All guest names and contact telephone numbers are required at the time of booking including whether they are adults or minors. As soon as your confirmation and payment request are received, please check the details carefully. If anything is not correct you should tell us immediately. However, we regret we cannot accept any liability if we are not notified of any inaccuracy in the documentation. If there is an error in the confirmation or invoice, we reserve the right to correct it as soon as we become aware of it and will do so within 7 days of issue of the confirmation or, if your arrival date is within 7 days of booking, no later than 24 hours before your arrival date. 1.2 Special Requests We will endeavour to do everything we can to help guests with special requirements. Please ensure we are made aware in writing, of any special requirements at time of booking so we can help you select the most suitable apartment for your needs. Although we will endeavour to meet any reasonable requests no guarantees can be given that any request will be met. Conditional bookings cannot be accepted i.e. any booking which is specified to be conditional on the fulfilment of a particular request. 2.1 Payment Payment in full is required within 14-days of booking confirmation or payment request unless otherwise agreed. If payment does not reach us at the required time we reserve the right to suspend or

cancel any booking made. Any late payments may result in interest being charged at 8% for the period concerned. Payment should be made in Pounds Sterling using either of the following methods: Cards (no fee), Cheque (no fee), Bank Transfer (no fee - bank details are availableon request). 2.2 Security Deposit A Security Deposit or card details to cover “additional charges “ ( see cl.12), including breakages, damages, extra cleaning and further accommodation charges incurred during your stay, may be requested and you will be advised whether this is needed at the time of booking or on arrival at the apartment. 2.3 Payment of Additional Charges Valid credit/debit card details must be supplied at the time of booking and/or upon arrival to cover additional charges (incl but not limited to cl.12.). These may be paid direct to the preferred supplier in some instances. These charges may be deducted from any Security Deposit held or from a debit/credit card supplied. Any balance on the security deposit will be refunded. A written statement of the “additional charges” will be sent to you. In the event that payment under a debit/credit card is declined, or no card details are provided, we reserve the right to invoice the booker or guest(s) direct for these charges. 3.1 Pricing The rates we advertise are to the best of our knowledge correct at the date of publication but we reserve the right to change any rates from time to time. Prior to the booking being confirmed rates quoted are based on the rates prevailing at the time but are subject to change. Once a booking has been confirmed we will not change the rate quoted unless you amend the booking or our cost of supplying the accommodation changes as a result of tax changes or currency fluctuations beyond our control. 4.1 Changes, Extensions and Cancellations All requests for changes, extensions and cancellations must be made in writing directly to us. (Accordingly, if your booking is not changed, extended or cancelled through us you will be liable to pay us the full amount of the booking.) 4.2 Changes If you wish to change any detail of your confirmed booking we will do our best to make the change subject to an administration fee of £30 plus VAT per booking which will be payable to us once any change has been made together with any other resulting costs which may result in an increase or decrease in rate depending on the date and length of stay. All changes of date are subject to availability. Changes to the arrival date will be treated as a cancellation under Clause 4.4 and 4.5 below. Should any change be rejected, the original booking will be re-instated. Name changes or child age changes will not incur any charges or administration fee. 4.3 Extensions If you wish to extend a stay please give us as much notice as possible in order to facilitate your request. All extensions are subject to availability and rate change. Where notice to extend a stay has been given, further payment must be made immediately by any of the methods specified above. We

reserve the right to take all additional payments and charges from any credit/debit card used to make the original booking, or alternatively an invoice for the extended period will be sent to your billing address and payment must be made by return. 4.4 Cancellations Our cancellation policy is set out thus; we reserve the right to treat an early departure or reduction in the number of nights or apartments booked as a cancellation and apartments may be re- let. Non-arrivals will be treated as a cancellation and you will not be entitled to any refunds. Please note that transaction fees are not refundable in the event of a cancellation. Unless otherwise stated by our advertising partners, bookings are chargeable in full, non-refundable and hence refunds for cancellations will be at the discretion of Chester Apartments. In the event of non-payment for a non-arrival or cancellation, the amount payable will remain due until paid. 5.1 Changes by Us We do not expect to have to make any changes to your booking however occasionally bookings have to be changed or cancelled or errors in information or other details corrected and we reserve the right to do so. If this does happen, we will contact you by telephone or email where reasonably possible. If a change has to be made or your booking has to be cancelled we will, if possible, offer you an alternative apartment of similar type and standard in a similar location for the same period. If the alternative apartment is advertised at a lower price, you will receive a refund of the price difference. However if the alternative apartment is at a higher price the new price will be payable. If you do not wish to accept a change or any alternative apartment offered or we cannot offer you a suitable alternative apartment, you may be entitled to cancel your booking and receive a refund unless this is the result of an Event beyond our Control – see below. You should tell us as soon as possible whether you wish to accept any change or alternative apartment offered or alternatively if you want a refund. Events beyond our Control include but are not limited to the following: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations and building work undertaken at the property or in the local area, strikes, lockouts or boycotts, embargo, blockade, damage or other unforeseen premise. 6.1 Insurance We are not responsible for the theft and/or damage of your personal belongings during your stay in any apartment booked. Therefore you are advised to ensure you have appropriate insurances in place. In addition you are advised to ensure you have appropriate travel insurance to cover cancellation and medical expenses. 7.1 Website Reasonable care has been taken to ensure that the content of our website (and/or other means of promotion or advertising) is correct but it is subject to amendment at any time without notice. All content on our website (and/or other means of promotion or advertising) is published in good faith but you acknowledge that we cannot check the accuracy of all information provided by our preferred suppliers for whom we act as agent. Given the above factors, we do not warrant that any of the content on our website (and/or other means of promotion or advertising) accurately or completely describes any of the apartments. Our website may link to other websites and we are not responsible for the data policies, content or security of these linked websites.

Our website (and/or other means of promotion or advertising) will only have a general representation of the accommodation shown. Actual apartment size, design, fixtures, furnishings and facilities may vary. 8.1 Liability We are responsible for our own operated apartments, subject to these conditions. We shall not be liable to any party for any amounts in relation to any acts or omissions or any damage or problem arising under any booking. All warranties, conditions and other terms implied by statute or common law or otherwise are, to the fullest extent permitted by law, excluded from any contract with us and these conditions shall apply instead. However, nothing in these terms and conditions shall affect your statutory rights if you are a consumer. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence; or for any damage or liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or any liability that cannot by law be excluded. Subject to the paragraph above, we shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of use, loss of corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses. If you are booking for, as or on behalf of a business or business employee, that business shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct or indirect consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with your, or your business’s, breach or negligent performance or non-performance of these terms and conditions. If you are booking for, as, or on behalf of a business or business employee, our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of your booking shall be limited to the fees paid to us under your booking. Other than in relation to death or personal injury caused by our negligence, or any other liability that by law cannot be excluded or restricted, our liability to you in relation to these conditions is limited to the higher of (i) GBP £1,000; and (ii) the value of the booking made with us. 9.1 Your Accommodation All apartments are occupied as serviced apartments and are only to be used as temporary or holiday accommodation for you, or your organisation. They are not for use as the principal, additional home or residence of guests; you will not be entitled to a tenancy or an assured shorthold or assured tenancy. No relationship of landlord and tenant is created and no statutory security of tenure exists now or when the period of occupation ends. If you or any member of your party fails to vacate at the end of the period you will be charged the appropriate accommodation charges for the continued period of occupation. No persons other than the guests have the right to use the apartment. These conditions constitute an excluded agreement under S(3A)(7)(a) of the Protection from Eviction Act 1977 (as amended) and cannot be construed as an assured tenancy under the Housing Act 1988 (as amended). The maximum number of guests in an apartment is determined by the number of bed

places in the apartment, as advertised. If the maximum number is exceeded then we may refuse access to the accommodation and/or ask the guests to leave and/or reserve the right to charge for the additional persons present on a pro-rata basis to the value of the booking confirmation sum. 9.2 Arriving and Departing Apartments are available from 3pm on the day of arrival to 10am on the day of departure. Early arrival or late departure may be available for an additional charge but cannot be guaranteed unless booked from the night before arrival or for the night after departure. 9.3 Access to Your Apartment Apartments do not have reception desks and key collection details will be provided to you immediately prior to your arrival. It is essential that we have a valid mobile number for you such that we can relay this information. Should you not have a mobile phone on which to such information, please ensure that we are notified such in sufficient time for alternative arrangements to be made. Please refer to the instructions within in your booking confirmation. 9.4 Departure The procedure for departure will be confirmed in your booking confirmation. 10.1 Facilities and Services Cleaning: If your stay exceeds one week, your apartment will be cleaned once weekly. The day your cleaning is scheduled and will be advised on arrival. Weekly housekeeping includes linen/towel change and general cleaning. Maintenance: Routine maintenance is carried out regularly by our management team; however, occasionally we may need access to your apartment to carry out essential maintenance. We will normally give you 24hours notice except in the event of emergency when we will require immediate access. Security: Guests will be provided with a set of keys to access the property and the apartment. Additional sets can be provided on prior request. It is your responsibility to ensure you are in possession of these at all times and that they are returned at the end of your stay. An additional charge will be made for replacements and if we are required to provide access due to lost or forgotten. We suggest that when leaving the apartment, keys are returned to the key store so that all guests are able to access the apartment upon their return. Interruption to services: We will make every effort to ensure that guests enjoy a peaceful stay, however, cannot guarantee or be held responsible for any failure or interruption of services to the apartment or the building, including electricity, air conditioning, water or any damage, including disruption or noise caused as a result of repair works being carried out in another part of the property. Where we are made aware of such failure or interruption we will endeavour to rectify such services within a reasonable period of time at our apartments, and will use reasonable endeavours to ensure any preferred supplier is made aware of, and rectifies, such problems within a reasonable period. Management Services: Our Management team is available to ensure your stay is as comfortable and enjoyable as possible. Contact details and working hours are available in the welcome pack.

11.1 Guest Responsibility Guests are expected to comply with any regulations for use of the apartment. These are available on arrival usually in the Welcome Pack Folder, in the apartment. If any guest breaches any of these conditions or the regulations, we reserve the right to request a guest vacate their apartment immediately without refund and/or make additional charge. Smoking: Smoking is not permitted in any apartment or apartment building. Pets: Pets are not allowed in any apartment or apartment building. Nuisance: Guests are required to behave in a responsible manner, respect the apartment and their fellow guests and keep noise to a minimum between the hours of 10pm and 7am. This includes causing any sort of nuisance or disruption to fellow guests or using threatening or abusive behaviour towards a member of staff on the phone, in writing or in person. Guests are not permitted to use the apartment for any illegal or immoral or party purposes. An additional charge will be made if the management team is called out in response to a nuisance complaint. Visitors: Lead guests are responsible for their visitors. Non residents will not be allowed access to the apartments after 9pm or without our prior consent and we operate a strict no party policy. Damage: Guests are required to keep the apartment, furniture, fittings and effects in the same condition as on arrival. Inventories and condition reports can be provided at the start and end of the stay, if required, at an additional cost. You are required to notify us of any damage, loss or broken items or matters requiring general maintenance. Any damage to the apartment will be charged in full. In the event that these are discovered after departure we will notify you or the booker within 14 days of departure with full details and where possible, photographic evidence. Lead guests will take full responsibility for any damage to the apartments and their contents however so caused during the duration of their stay and undertake to make full and immediate recompense for such upon our demand or request. Cleanliness: We expect the apartments to be left in a reasonable state of cleanliness and order on departure. An additional charge will be made for extra cleaning or specialist cleaning to return the apartment to a fit state for occupation. Additional charges may include compensation for loss of revenue in addition to cleaning and repairs. Lost Property: All your possessions should be removed from the apartment on the date of departure. We will use reasonable endeavours to retain any lost items for up to 3 months after your departure date. Please contact us to report any lost items: Storage: Where facilities are available and at the owner’s risk, storage of luggage may be provided at an additional charge. 12.1 Additional Charges As a guide additional charges include, but are not limited to the following: Breakages, loss or damage to the apartment or any of its contents – £ amount according to replacement/repair.Cleaning, specialist treatment charges where more than routine cleaning is required or smoking has occurred - £200.00.Meet and greet - £50.00.Lost keys - £150.00.Call out charge for locked out guests - £50.00.

13.1 Health and Safety We take the health and safety of all our guests seriously. On arrival you should familiarise yourself with the layout of the apartment and building and the health and safety procedures as detailed in your apartment. 4.1 Quality and Feedback We are committed to providing quality accommodation and conduct regular audits to ensure that high standards are maintained at the apartments. We also welcome feedback from our guests and ask them to relay their experience via e-mail following a stay. Such feedback is valued as it provides us with useful information on how we can improve our services further. 15.1 Complaints In the unlikely event that you are dissatisfied with any aspect of your accommodation please notify the management team as soon as possible in the first instance. If you do not give us the opportunity to resolve a problem during your stay, this may affect the final outcome of any complaint received. We aim to deliver the best possible customer service, but in the unlikely event that you are dissatisfied with our service, please contact us by email. 16.1 Privacy We may use your contact details to tell you about our services and apartments including special offers that we think may be of interest to you. If you do not want us to use your contact information please let us know by email. 17.1 General We reserve the right to change these conditions from time to time. If guests are in breach of any of these conditions, we reserve the right to request that guests vacate their apartment immediately. These conditions shall be governed by and construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any claim, dispute or difference concerning these conditions and any matter arising from them.